Reservation Concierge

We are seeking a Reservation Concierge for an elite, private, members-only club to be the primary point of contact for our discerning clientele. In this role, you will manage all dining and event inquiries with impeccable attention to detail and discretion. You will ensure a seamless, personalized experience for our ultra-high-net-worth population, upholding the club's high standards of service and privacy.

This is an onsite role in Washington DC, with core hours of 9 AM- 3:30 PM daily, with additional coverage as needed for the role.

Key Responsibilities

• Manage incoming reservation requests via phone and email, providing a concierge-level of support.
• Maintain a comprehensive understanding of the club's dining hours, menus, special events, and private function spaces.
• Collaborate closely with the management and front-of-house teams to optimize the reservation flow.
• Anticipate member needs and preferences with a proactive, personalized approach.
• Handle all inquiries and special requests promptly and professionally.
• Maintain strict confidentiality of all member information and club business.
• Generate daily and weekly reservation reports for the leadership team.
• Assist with other administrative duties to support club operations.

• Associate's degree or higher is required.
  • Bachelor’s degree in hospitality management, business, or a related field highly preferred.
• 3+ years of experience in a reservationist, concierge, front desk, or similar role required.
  • Experience in a luxury hotel, fine dining restaurant, or private club environment highly preferred.
• Proven experience working with UHNW or high-profile clientele required.
• Experience independently managing a complex reservation calendar highly preferred.
• Experience creating refined and professional telephone and email communications required.
• SevenRooms reservation management platform experience or similar highly preferred.