Hair Salon Floor Supervisor
Pittsburgh, PA
Full Time
Studio Raw Elite
Experienced
Studio Raw Elite is an all-inclusive hair salon, where we bring passion and style for all ages and genders. All are welcomed to experience our 'Atmospheric' salon community, and feel like the best version of yourself!
Studio Raw Elite is seeking a Floor Supervisor that will be responsible for the smooth and efficient operation of our salon floor, maintaining a high standard of service, and supporting our stylists and clients. This position requires a proactive and detail-oriented individual with excellent communication and leadership skills, a passion for the beauty industry, commitment to promoting good energy, and contributing to a positive and productive salon environment.
Key Responsibilities:
Required Skills & Qualifications:
Physical Demands of Position:
Studio Raw Elite is seeking a Floor Supervisor that will be responsible for the smooth and efficient operation of our salon floor, maintaining a high standard of service, and supporting our stylists and clients. This position requires a proactive and detail-oriented individual with excellent communication and leadership skills, a passion for the beauty industry, commitment to promoting good energy, and contributing to a positive and productive salon environment.
Key Responsibilities:
- Floor Management & Client Experience:
- Oversee the daily operations of the salon floor, ensuring a seamless and efficient workflow.
- Greet and welcome clients, manage check-in process and address any concerns.
- Manage the client flow, while monitoring client satisfaction throughout their appointment and actively resolve any issues that may arise.
- Maintain a clean, organized, and aesthetically pleasing salon environment.
- Ensure adherence to salon policies and procedures regarding client service and safety.
- Floor Management & Client Experience:
- Stylist Support & Team Collaboration:
- Support and coordinate the work schedules of stylists, assistants, and reservationists, ensuring they have the necessary supplies and tools.
- Assign tasks for assistants and delegate responsibilities based on workload.
- Provide ongoing coaching and feedback to staff to maintain high service standards.
- Address staff performance issues promptly and professionally executing the corrective action process as needed.
- Assist in training new staff members on salon procedures and client service standards.
- Relay important information from management to the styling floor.
- Stylist Support & Team Collaboration:
- Operational Efficiency:
- Manage salon floor flow to optimize stylist productivity and minimize client wait times.
- Monitor inventory levels of retail products and salon supplies placing orders as needed
- Ensure adherence to salon policies, procedures and safety regulations.
- Conduct regular cleaning and sanitation checks to maintain a hygienic salon environment.
- Sales & Marketing
- Promote retail products and services with staff, encouraging additional sales opportunities.
- Complete and ensure new clients receive thank you cards.
- Operational Efficiency:
- Administrative Support:
- Maintain accurate client records and appointment scheduling.
- Assist front desk in processing payments and handle cash transactions as needed.
- Handle phone calls and email inquiries in a professional and timely manner.
- Assist with general administrative tasks as needed.
- Administrative Support:
Required Skills & Qualifications:
- High school diploma or GED. Cosmetology license not required but preferred.
- 1+ year experience in a supervisory or customer service role within a high-end salon or similar environment.
- Strong understanding of salon operations and client service standards, including scheduling, inventory management and client booking systems.
- Proficiency in salon software and point-of-sale systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership abilities to motivate and manage team.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with hairdressing services and products.
Physical Demands of Position:
- Supervisor will be on their feet extended periods of time, walking around the floor to monitor operations and staff.
- Tasks like restocking shelves and assisting with displays may require bending, stooping, and reaching for items at various heights.
- May need to lift up to 20lbs and carry items like laundry baskets and product cases.
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